Frequently Asked Questions
We get these questions often, here are some answers
Are your canvases hand painted?
We print our designs using the latest in digital industrial garment printing. The quality of our canvases equals or surpasses handpainted canvas. We know this is true because our customers keep telling us! Our needlework shop retailers agree as well.
What kind of canvas do you use?
Zweigart Mono Deluxe Needlepoint canvas is widely regarded as the best canvas available for needlepoint canvas. The printing process utilizes high-quality brand-name inks, to produce radiant imagery in vivid, long-lasting color.
Can you customize my canvas?
Of course! Most listing pages provide a link to customize this design. Use the customization form to explain how you want the design customized. We will send you a proof for your review.
How much does customization cost?
Most customizations are done at no extra charge. These include color changes, personalization, and adding text or minor design elements. More complex changes are charged by the hour for graphics work. Enlargements of canvases are priced according to size.
Is thread included in the canvas price?
No. A needlepoint canvas is sold by itself, with any embellishments, if available. However, most canvases offer the option to also purchase a thread pack at additional cost.
What is a thread pack?
We match colors on the canvas to DMC Pearl Cotton thread #5 and pack it up for you in a clear ziplock bag for convenient safekeeping. It also includes 2 tapestry needles. Some threadpacks include specialty threads, such as Kreinik Metallic.
Where is Pepita Needlepoint located?
Pepita Needlepoint is a small business that operates online.
The company is owned and operated by needleart professionals residing in Brooklyn, NY.
We design and produce the needlepoint canvases ourselves. We handle the orders ourselves.
We talk to customers ourselves (try us right now, we are at 855-473-7482, M-F, 9am-5pm ET).
We write the stitch guides ourselves. We even built and operate the website ourselves.
You can read more about us on our About page.
Who is Pepita?
Actually, Pepita is not anyone's name (at least not anyone we know). The word "pepita" is Hungarian for a checkerboard or houndstooth pattern. It is pronounced with the emphasis on the first syllable, and the "ta" pronounced "tuh."
Do you sell wholesale?
Yes we do. Please contact us for details.
How long will it take for me to get my items?
We make our best effort to have your orders out the door on the following business day.
If you selected the free shipping option during checkout, the order is shipped using conventional
USPS. The number of days it takes to get to you generally corresponds to the first number of your
For example, if your zip code begins with a 5, it will usually be no more than five days before you
To get your items sooner, you may want to opt for Priority Mail.
Then it should take about 2-3 business days to arrive.
For more information you may want to check the Pepita Needlepoint Shipping Policies and Procedures.
Do you ship to my country?
We ship to 52 different countries worldwide. You can see a list of countries that we serve on our Shipping Policies and Procedures page. Alternatively, if you have items in your Shopping Cart, you can view the list of countries where you enter shipping details.