Pepita Needlepoint employs the service of trusted payment processors to handle your financial transactions. We use Stripe.com to process credit card payments. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. We also accept PayPal, a proven company in the online payments world, backing thousands of web-based storefronts across the Internet.
Pay for your order confidently and trust that your financial details will never be compromised. Our security policy prohibits us from storing ANY sensitive financial details about our customers. There is virtually no risk that unauthorized hackers will somehow access your credit card or banking data: your records simply do not exist on our systems at all!
We stand behind our products. It is our highest priority to see our customers happy with their purchase. If for some reason you changed your mind about your order, you may cancel it for a full refund. Let us know by emailing support using the Contact Form or sending email directly to support at PepitaNeedlepoint.com.
If you have already received your order and would like to return it, you may do so within 30 days. Just tell us that you will return it using the Contact Form, ship it back to us following the instructions on your packing slip, and you will be issued a full refund, no questions. It's that simple. Shop with peace of mind, and rest assured that you will not be left with something you paid for but don't want.
The return policy applies to all products sold on this website except for customized products. Products must be in their original condition: for example, threads must be unopened. However if your order arrives defective, everything may be returned, no exceptions.
Pepita Needlepoint Gift Certificates are also guaranteed for 30 days from purchase. That means you can ask for your money back, and your claim code will be deactivated. Once the Gift Certificate has already been redeemed, however, it is no longer possible to ask for a refund, since it isn't possible to return (i.e. deactivate) the claim code. Please note that Gift Certificates are valid up until the expiration date as printed on the face of the certificate, which is generally 5 years from the purchase date. You can use the Gift Certificate on your entire order, with one exception: you cannot use a Gift Certificate to buy other Gift Certificates.
We want to get your order to you FAST! You paid good money to be served as efficiently as possible, and that's exactly what we will do. We make every effort to ship items within 1 business day, (unless noted otherwise at the time of your order). During periods of high volume, it may take longer, but never more than five business days from the time you order to the time we ship. Even if you select free shipping, you will still receive your order within the shortest possible timeframe.
Get more information regarding Pepita Needlepoint and shipping by visiting the Shipping Policies and Procedures page.